Our address is : Caffe Shop Ltd, Unit C, Old Power Way, Lowfields Business Park, Elland, HX5 9DE.
You could use any carrier. You can also use our nominated carrier who can arrange collection from your home or office. The cost of sending to us has to be paid by you. You can visit their web site and get a quote and book your collection online with them at http://www.passingtheparcel.co.uk
The cost of servicing includes cost of sending the machine back to you anywhere in the mainland UK. (Cost of sending back to Northern Ireland, Scottish Highlands and Offshore will be additional). All minor parts will be included within this cost.
You have to send the machine to us securely packed with bubble wrap and in a strong box.Doors on automatic machines and other such parts should be cling filmed or taped to avoid damage in transit.
Please insure it.
Please do not send the water tank, drip tray, lid and other removable parts, other than the brew units on automatic machines. Please send your name, address and telephone number and a brief description of the problem.
Turnaround time is approx 7-10 working days
Christmas Cut off date 10th of December
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Repairs and Service
We have 5 engineers trained by Gaggia Italy who can repair Gaggia and Saeco domestic coffee machines. We carry an extensive range of spare parts. We also sell re-conditioned machines.
Call us on 01422-372554 or
fill the form.
All repairs are done in our premises in Elland, West Yorkshire.
Why not visit us in our showroom and see our range of Gaggia machines and accessories.
Service Charges (inc VAT) 2011 prices
Traditional Machines (non solenoid) - £72.50
Traditional machines - £85.00
Baby Twin - £105.00
Traditional with grinder - £105.00
Automatic machines - £130.00
Cappuccino X2 - £155.00
Ice Cream Machine - £80.00
SMALL PRINT
We take care in repairing, servicing and returning the machine back in good order. We use genuine Gaggia parts and have Gaggia trained engineers.
The payment for repair and service can be made, when the machine is repaired or serviced. If the cost of repair is higher than the amount originally quoted, we shall get your permission, before going ahead with the repair. If you decide not to go ahead with the repair at this stage, we shall not charge for the service but there will be a charge for returning the machine. If not we shall dispose of the machine ourselves.
If payment is not made within a reasonable time of service or repair, we reserve the right to dispose of the machine to recover our dues.
If a machine breaks down after 28 days of our repair for the same reason, we shall undertake to repair the machine without charge. If additional parts are required for the re-repair we shall charge for extra parts and labour.
If a machine is damaged in transit to us, we shall let you know as soon as possible about the damage, and can send pictures of the damage by email so that you can commence a claim application with your insurer. We do carry most internal parts, but if the damage is to the body or external parts, we cannot bring the machine to it's original condition. The time for getting parts can also be long. In these circumstances we may offer other options to you or to your insurer.
In the event of re-repair within 28 days of repair, we shall endeavour to bring the machine back promptly to the service centre, but we may need sufficient time to evaluate the problem and in some cases leave the machine on test for more than the normal time.
If you require the old parts to be sent back to you, please let us know at the time of returning the machine to you.If not these will be disposed of by us immediately.
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