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We are the official Distributor and Service provider for Gaggia and Saeco machines in the United Kingdom. We service and repair Gaggia, Saeco and Caffitaly domestic coffee machines. This page should give you all the details you will require for arranging a service or repair of your coffee machine.

You can, if you wish, bring the machine to our service centre in Elland, West Yorkshire or take it to either of our shops in Castleford, Northampton or Braintree. (If you are taking it to one of our shops, please parcel up as below before dropping off as we will be having it collected by our courier along with other items to bring it to us.) We can also arrange collection directly from your home or office. For cost of service and other FAQs please click here.

Our address is : Caffe Shop Ltd, Unit C, Old Power Way, Lowfields Business Park, Elland, HX5 9DE.

You can use any carrier to send your machine to us but if it is easier for you, we could arrange for your machine's collection through our nominated carrier at a charge of 18 for packages weighing up to 15 Kilos (mainland UK). This also includes insurance cover for a consignment of 150. If you want to insure your machine for a higher value (which we would recommend where applicable), the additional cost will be 12 per consignment giving cover up to a value of 1000.

The cost of returning your coffee machine to you is 10.00 for mainland UK only. You can fill in the form to arrange collection. The cost of servicing your coffee machine includes all minor parts only. If we need to replace other parts to repair your machine there will be an additional charge for which we will seek your approval before going ahead.

For cost of service and other FAQs please click here.

Gaggia's heritage comes from traditional manual machines. From the time Gaggia invented the Espresso system in 1938, Gaggia has been developing timeless products, which are both durable and pleasing to the eye, for the professional and Home users.

GAGGIA Classic Review

For the first time, in the 77 year history of Gaggia, we have more Automatic Bean to Cup Machines in the range than manual machines. You can now make and enjoy the coffee you love so much, with a touch of a button.

Anima Review

Gaggia currently does not produce capsule machines but we represent Caffita System spa who manufacture a range of Caffitaly Capsule Machines which take Caffitaly System capsules. Caffita also makes a range of their own coffees for machines which can take Nespresso compatible capsules.

The world famous Gaggia Ice Cream maker is back in a new attractive colour.White body with grey and blue fittings. Gaggia Gelatiera prepares superb ice-creams in all sorts of flavour, giving you at all times the same creaminess and the unmistakable taste of the italian made product. Semi professional model.

We sell Gaggia coffees, Ecaffe (Caffitaly System) capsules and our own locally blended coffees. Gaggia Coffees are blended, roasted and packaged near Lugano (Swiss/Italian border). It is a medium to high roast, typically a northern Italian blend. Ecaffe coffee capsules are also blended, roasted and packaged in Italy. These are for Caffitaly system machines, including the Gaggia, Dualit, Tchibo and CBTL models.

Gaggia produces a number of different commercial coffee machines each with different features so if you are looking for a coffee machine for an office, a coffee shop or a restaurant - large or small, we have a range of machines we can offer.


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By acquiring a GAGGIA you are entitled to become a Gaggia Caffe Club member for 12 months, starting from the date of purchase. To find out more please register your machine at or register using the

Caffe Shop Ltd Unit C, Old Power Way, Lowfields Business Park, Elland, HX5 9DE

Opening Times: Monday to Thursday 8am - 4pm

Friday 8am - 3pm

Tel : 01422 372554